Policies

Terms & Conditions
All The Information You Need

The following policies are relevant to orders placed directly with us through our website. If you have purchased one of our products from elsewhere; please see the policies attributed to your shopping location.

Shipping & Costs
• Free UK Shipping for orders over £30 after any/all discounts have been applied.
• EU Shipping Starts at £10, See costs shown at checkout for your particular address and country.
• Standard UK delivery for orders under £30 is currently £3.50.

Dispatch & Deliveries
• We dispatch 5 or 6 days a week- depending on staff availability. We aim to dispatch within 24hrs. Leave us a note at checkout if your purchase is urgent.
• All orders are sent on a secure service via Royal Mail. The level of security we choose depends on the total order price or contents. You will receive an email via the website when your order is dispatched. You can find your tracking number on your account next to your order.

Your Order has not arrived.
• Please use your tracking number to track your item with Royal Mail. Sometimes mail will be delayed; this is not our fault.
• Tracking updates are provided to destination only. They will not show you the entire route your parcel has taken.
• When faced with the tracking result of “An update will only be given when we attempt to deliver” this can mean several things from our experience. 1. Your order has not reached your postie yet (check again another day) 2. Your parcel is sat in your sorting office because it is damaged or defaced in someway or your postie has gone sick (if you have waited the time indicated for delivery and still receive this message- you will need to go to your sorting office- we cannot in anyway assist with retrieving your parcel). 3. Your parcel could be lost. (A replacement or refund will be issued AFTER the required 10 working days Royal Mail stipulates for claims.
• If you have a “safe place” recorded with us or Royal Mail we accept no liability for any delivery which goes missing after delivery has been recorded by Royal Mail.

Missing or Broken Items
• For broken items, please see the relevant section under “refunds and Replacements”.
• It is virtually impossible for an item to be missing from your shipment. Our systems weigh and track everything including the weight of the box, label and packing materials used. Please do have another look through your parcel in its entirety before contacting us by email.
• If such a missing item was to ever occur and be verified we reserve the right to reimburse you in either cash, store voucher or replacement product.
• Please note if you have ordered products that “Ship Separately” as per the products description. This is not classed as a missing item. These items will be circled on your packing slip with a note saying “shipped separately”. To read more about the different products we stock and their dispatch times please see the “About Us” section in the top left corner of the websites main page drop down menu.

Changing Your Order After Placing
• The only way to change your order (in any way, including quantity, items and postal address) after placing and paying is to cancel the entire order and re-purchase.
• Your order can only be cancelled before it has been packed and dispatch has been booked. Please Email us Immediately if you need to cancel your order for any reason.
• If you miss this cut-off, you may return the items instead. Please see “Returns” below.
• We will sincerely try to assist you the best we can in any given scenario. We do not wish to waste your time or ours.

Returns
• If you would like to return something to us (for any reason) Notify us within 7 days of delivery via email; stating your order number, the items for return and the reason for return for each item.
• No matter if you ordered direct from us or an item that ships separately from one of our friends or partners. All returns are handled solely by us here in Lincolnshire.
• Items can only be returned if they are still in their original packaging, with the original labels. This includes the hygiene wrappers on our jewellery, any outer food packaging or clothing tags.
• If the item is being returned due to fault or breakage in transit to you please see “refunds and replacements” below. Different rules apply.
• You are responsible for paying for the return postage to us in all scenarios. The returned items must be packed well and sent on a signature required service. We will not be held responsible for returned items which get damaged or lost in the post. Returned items which are damaged in transit to us or lost will not be refunded.

Refunds/ Replacements
• Refunds (in full, in cash and including postage) are only available for orders which are cancelled in full before it has been packed and dispatch has been booked. Please see “changing your order after placing”.
• Refunds for returned items ( Preference/ No Fault) are refunded as store credit and will not include re-imbursement for any associated shipping fees for the original delivery or your return self-paid postage.
• Refunds for returned items (Faulty/ Broken). We will always ask for proof of fault/breakage in transit by means of photos. We reserve the right to ask you to complete the breaking of the item and dispose of it OR to return it to us; if we deem the item repairable. We reserve the right to choose to replace the item or to refund you. Where the broken item was the only item purchased and we choose for you to complete its destruction we will refund you in cash, in full, including your original postage cost.
• We cannot refund, exchange or replace gift items when contacted by the recipient. We can only speak to the original purchaser.

Payments & Personal Data
• Payment must be made in full online at the time of ordering. We do not accept bank transfer, cheque, postal order or any other payment types other than those available online during checkout.
• Any cash refunds issued will only ever be made to your original payment method.
• We do not store your card details. This information is encrypted through our website and only you and your card issuer knows your details.
• Our website stores the information you give it. The minimum information required is name, address and email. No personal data will be taken from our website, used or sold elsewhere without your explicit permission prior.
• Please note if you purchase an item from us that “Ships Separately” from one of our friends or partners. Your minimum contact details will be passed onto them in order to fulfil your shipment only.

Have Questions?
• Please Email us at:
Admin@thelincolnshiremushroomcompany.com
Or alternatively use the contact form displayed on the websites front page (Top Left).
• We cannot and will not discuss any orders or personal information over our social media platforms for security. This includes private messaging. You will be directed to email us.
• We do not have call or text facilities.

Bundle Offers On Product Pages
• The bundles and offers shown on product pages are app controlled. We cannot predict the bundles offered; they are based on your browsing habits. Please see our own section for our very own put together bundle offers. It is possible the app and our section may bundle the same items- but at different prices.

Gift Packaging and Note Options
• Gift messages will only be passed on when purchasing our “is this a gift?” item with your purchase.
• Do leave us a note at checkout though if you would prefer the shipment not to contain any paperwork.
• The removal of paperwork and invoice comes as standard with the gift message pack.

Email Newsletter Sign-up
• Sign-up! Its good!
• You can unsubscribe easily at any time

Wholesale & White- Label
• We used to provide this service. We currently do not.

Social Media & Brand Ambassadors
• We only deal with other relevant companies who wish to cross promote by means of mutual ads and/ or discounts. We will not engage with individuals.